Best Customer Service Broker Award 2023
Good customer service can make a big difference in your trading experience. However, some traders don’t care about the customer service. But before jumping with a broker, you should check the customer service efforts. We have selected XM to give the Best Customer Service Broker. Here are the reasons to choose.
Responsiveness
To be the best customer service broker, they need to be quick in answering your questions and concerns. They should respond fast, whether you contact them through live chat, email, or phone. And XM has all these qualities.
Criteria:
- We checked how fast they respond to customers.
- Make sure you can reach them through different ways.
Knowledge and Expertise
XM has a team of experts who know a lot about forex trading, the broker’s services, and different trading strategies. They can give you good advice and solutions because they really understand what they’re talking about.
Criteria:
- Check if their support team knows a lot about trading.
- Ask for help from agents who know how to deal with your trading questions.
Availability
The XM is available all the time. The forex market operates 24/7, so you might need help at any hour. Brokers with customer service available 24/7 make sure they can help you even during late nights or early mornings.
Criteria:
- See when the broker’s customer service is open.
- Choose brokers who can help you anytime, especially if you trade from different time zones.
Multilingual Support
Forex trading is done by people all over the world, and they speak different languages. The XM customer service brokers can talk to traders in many languages so that everyone can understand them.
Criteria:
- Checked what languages the broker’s support team can speak.
- Choose a broker that can help you in your preferred language.
Problem Resolution
XM can quickly fix problems. They find issues and solve them fast. They also keep you in the loop and make sure you’re happy with how things are going.
Criteria:
- Asked other customers about their experiences with problem-solving.
- See how well the broker has done at fixing problems before.
Educational Assistance
XM don’t just answer questions; they help you learn. They offer resources like tutorials, webinars, and market analysis to help you get better at trading. This is especially useful if you’re new to forex.
Criteria:
- Looked at what educational stuff the broker offers.
- Use these resources to get better at trading.
Client Feedback and Satisfaction
To win the Best Customer Service Broker Award, a broker needs to listen to what customers say. They should ask for feedback and use it to make things better based on what customers want. And XM takes the client feedback after they answer your queries.
Criteria:
- We looked for brokers that make customers happy.
- Read reviews and listen to what other customers have said about their experiences.
We choose XM as they are quick to respond, know a lot about trading, are available all the time, can speak your language, fix problems well, and help you learn.
